High Point Express

Policies and Procedures/The Fine Print Page

Our minimum order is $100. All orders under $100 are subject to a delivery charge.

Hours of Operation

Our sales representatives are available to assist you Monday through Friday 9am to 5pm.

Orders may be placed by phone, fax, or email. Orders for breakfast (for delivery before 10am) must be placed 24 hours in advance. Orders for lunch and dinner must be place by 5pm the day before.

We understand that last minute and same day orders do come in and we do try to accommodate them. Same day orders are subject to a $25.00 service charge. Please be aware that same day orders may be limited by ingredient and item availability.

Deliveries are available 7 days a week.

Delivery Information

There are no delivery charges on orders of $100 or higher within our local delivery area.

We will deliver to anywhere outside of our local delivery area in the Washington Metro region.

Charges vary depending on where in the Metro region we are delivering. Please ask one of our Sales Representatives for delivery charges specific to your order.

Cancellations and Changes

Orders may be cancelled up to 24 hours prior to delivery without a charge. Orders cancelled within 24 hours will be charged in full. We will try to accommodate any last minute changes as they come in; extra charges may apply.

Inclement weather Policy - We reserve the right to cancel deliveries if inclement weather poses a direct threat to our staff. Notification will be given at least two hours prior to the scheduled delivery time in order for our clients to make other arrangements.

Packaging and Setup

All orders come on high quality disposable trays or in aluminum pans. High quality disposable wire racks and sternos are available for hot foods. Disposable plates, napkins, flatware, serving utensils, and cups are included. High-end disposable plates and flatware are available for an additional charge. Disposable table covers are available for an additional charge.

Your delivery driver will set up or assist in the set up of your order.

Payment and Taxes

We accept Visa, MasterCard, AMEX, Discover and company checks.

Please speak with one of our Sales Representatives about setting up a Corporate Account.

Local sales taxes are added to all orders. Tax exempt organizations must provide a tax exempt certificate.